Refund policy
Alissar Flowers – Commitment to Excellence
Your satisfaction is the bloom in our garden of service.
Refund Policy
At Alissar Flowers, we craft every arrangement with meticulous care and the highest quality blooms. Should your experience not reflect our standards of excellence, we will thoughtfully address the matter with one of these refined solutions:
- Full refund (processed within one business day)
- Artisan’s Choice Replacement – A fresh recreation of your arrangement
- Luxury Alternative – A curated piece of equal value from our collections
Note: As our florals are perishable artworks, resolutions are tailored at our discretion to honor both your expectations and our artisans’ dedication.
Cancellation Policy
Before Production:
Cancellations made prior to our florists beginning your arrangement will receive a prompt refund.
Post-Dispatch:
Once your order has left our shop , we will make every effort to intercept delivery. However, due to the ephemeral nature of fresh flowers, refunds cannot be offered for dispatched orders.
How to Proceed:
- Email: customercare@alissarflowers.com
- Account Portal: Manage orders via your Alissar profile
"We believe in solutions as elegant as our flowers."
For immediate assistance:
📞 +962 7 7800 0393
✉️ customercare@alissarflowers.com
Where every policy is wrapped in the same care as our bouquets.